We thank you for your patronage.
As reported in the media worldwide, there was a massive earthquake.
Fortunately, WE ALL ARE OK, our office and the warehouse is NOT in the area suffered from the earthquake.
We really appreciate that many people sent us the heartfelt messages to cheer up our spirits, and many countries from all over the world have proposed to support our country to rescue the people.
Now our business operates as usual, but due to the obstacles inherent to the disaster, there are some points which we have to ask you to understand.
(1) Delay in delivery
The airfreight transportation depart from our area is working almost normally.
But because of the changed flight schedules, and the traffic regulations to the airport from our central post office, there would be a few days delay in delivery.
(2) Shorter actual business hours
Due to the significant electricity shortage throughout the country, our area will be subjected to the planned power cutting by 6 hours a day, and it is expected to continue until April.
It would confine our operation (which needs PC & internet) 3-4 hours shorter than usual.
We are afraid that it might lead to some delay in order fulfillment and shipment, but we will endeavor to complete and send out all orders as soon as possible.
We are really sorry for any inconvenience this may have caused you, and we hope your kind understanding in this matter.
Ms Masumi Tokumoto, on behalf of Ms Kazue Shimoyama
P.S from KAZUE
We will perform a clearance sale including charity within several days, in order to support to people of a stricken area through all activities. I t will be 40-50% OFF...
Please wait for next information.
BIC Co. Ltd. Japan: "WE ALL ARE OK!!!"
Email message sent out by BIC and Kazue a few minutes ago.