W Club Exclusive Doll #2

The second 2009 W Club doll has been announced. It is called Agnes Von Weiss "Festive Decadence."
For the first time Agnes will be produced in the pale skin tone that was used only once on Tatyana. This is a mini giftset that comes with two skirts, three tops, shoes, belt, handbag and jewelry. I have extracted several of the parts of the giftset from multiple images to show them together here.

In the following picture you can see the second skirt and the belt. I love the ruffles and the rosettes but I'm not a fan of the umbrella shaped above the knee length skirt.

This is a gorgeous Agnes who is not sporting her usual sour face. The price of this doll is $145. and it is only available to W Club members.

Images in this post are the property of Integrity Toys.

Picture of the Week Award ~ October 18, 2009

This week the award goes to the hairdresser of the minions - Susan Korba. With all the amazing re-rooting this collector has done it's a wonder that she has time for her own dolls and her own family for that matter!

This photograph shows the gorgeous Traveler by Nature Veronique, a Fashion Royalty doll. The color rendition is perfect. For me, that is one of the most important aspects of a great doll picture.

Congratulations, Susan!

Update on Hobby Link Japan Issue

I sent Mr. Kennard a link to my blog post and another request that he send me the refund for my return shipping. Apparently the blog post caused him to have time to respond with more blame and excuses.
He alternately states:
1. I should have waited (for no specified amount of time) for their refund.
2. I was trying to get two refunds
3. I should have known that they were processing my refund
4. They are a very small company
5. They were too busy
6. They "punish" people who do chargebacks by delaying as long as possible
7. I must be dishonest
8. They don't really have to refund my return expenses but will (eventually) because they promised to do so
9. They don't know how long it will take now

Somehow Mr. Kennard has lost sight of the following:
1. I paid in advance for a product.
2. The product arrived damaged.
3. I followed his instructions for the return of the merchandise.
4. I went without merchandise and without a refund of my payment for merchandise for several weeks.
5. My requests for information went unanswered for several weeks after Mr. Kennard agreed that they had indeed received the return.
6. I thanked Mr. Kennard for the refund the day after I was granted the refund from Visa believing he knew about it. I was sure he must have been informed of the action as I was. That was when he accused me of being "dishonest at best."
7. Mr. Kenard challenged the chargeback and I had to submit more paperwork to Visa. I was in the right so I won.
8. This has been going on for more than 3 months.
9. Mr. Kennard and his small company has never offered an apology in any form regarding the damaged merchandise. In fact, I am being virtually tortured for their error intentional or not.
10. I believe Mr. Kennard intends to drag this on as long as he can hoping I will give up and forget about it.

Yes, there are many people who have had successful transactions with HLJ including myself! But look what happens when something goes wrong.

Why would a business, especially in this economy, want to alienate a customer thus? What is the reward for Mr. Kennard to blame a customer for his own lack of performance?

This is not fun.