Barbie Collector has been looking into reports of Parisienne Pretty™ Barbie® dolls developing green ear. What follows is a press release with suggested next steps, should your doll develop green ear...
We have learned of a production issue affecting the Barbie® Fashion Model Collection N6594 Parisienne Pretty™ Barbie® doll released via dealers in fall 2009.
There have been reports of Parisienne Pretty™ Barbie® dolls developing green ear, caused by oxidation of the coating on the doll’s earrings. As we continue to undergo testing, we encourage owners of a Parisienne Pretty™ Barbie® doll to contact customer service for a replacement doll or replacement earrings. At this time it is undetermined how many dolls have the potential to develop green ear over time, but all purchasers are eligible for a replacement doll whether their doll is currently affected or not. Please note this is an aesthetics issue only and not a health hazard.
If you are a U.S. collector who purchased this doll through a Barbie dealer, you now have the opportunity to exchange your original doll for a replacement doll.
To obtain a replacement doll, follow the steps below.
- Call customer service at 1-800-524-8697 by January 31, 2010, to initiate your return. A shipping label will be sent to you.
Please note: If your doll is not affected and you do not wish to part with your doll, you can request replacement earrings be sent to you instead.
- Pack your doll(s) in original clothing, and ship using the provided shipping label. It is not necessary to send original packaging or accessory pieces. Dolls must be received by February 28, 2010. Any dolls received after this date will not be eligible for replacement.
- Look for your replacement doll to arrive within 30 days after sending to customer service. Replacement dolls will be shipped based on the date when original doll was returned.
We appreciate your continued support as we correct this production issue.