I have written to BC.Com regarding the issue and offered to send pictures. I hope they offer to replace her at no cost to me. If not I may try to put tiny bits of crazy glue into the crack.
I am so glad I deboxed her. I can't stand leaving dolls in boxes. I opened up the inside of the box and took these photos using the interior of the box as a background. I need to work on the bottom of the first image a little more to fill in the blank areas with the floor pattern.
How disappointing to see that the doll arrived with defects. Good photos though. The backdrop works great as a background.
ReplyDeleteSorry about the doll defects! I think Barbie Collector doesn't do exchanges. You have to return the bad one and get a refund and buy a new one. I have seen this issue pop up with dolls that have sold out and although the buyer gets a refund they can no longer get the doll. Good luck, maybe you will have better results.
ReplyDeleteLauraLA
Laura - I'm afraid you're right. Thankfully it was a lower priced doll.
ReplyDeleteHow much are they charging for cracks these days?
Can't you just put her head on another Barbie body ( buy a cheap one) and redress her with this Barbie's outfit.. ?
ReplyDeleteRE:
ReplyDeleteAnonymous said...
"Can't you just put her head on another Barbie body ( buy a cheap one) and redress her with this Barbie's outfit.. ?"
Did you understand about the feet and the stand? And, why should one have to buy an additional body for a new doll?
Are you a collector?
Ugh. How annoying! It seems like it's always the things I'm so happy to get that end up being screwed up somehow. This is pretty bad though, I mean yikes! I wonder if anyone else had neck crack issues.
ReplyDeleteAnd geez, no! You shouldn't have to buy anything extra to fix a brand new doll! That's not your job! Hope they speed you through the refund process and you can get another one!