Hobby Link Japan - Bad Business Practices

I don't like to do this but I have little choice. I ordered a set of figurines from Hobby Link Japan in July, 2009. When they arrived I inspected each of the 12 figurines and 3 were broken. I notified HLJ and was instructed to return the entire set, insured, and that I would get a refund and return shipping. I got a notice from the US Post Office that my package was delivered on July 28. By August 12, I still had not gotten the refund even after I contacted Mr. Scott Kennard twice.
On August 16th I filed with my credit card company for the original cost and was granted a credit.
Mr. Kennard was furious and accused me of trying to get two payments. He claims that my refund was in process. He called me "dishonest at best" and claims that he was trying to work with me. This was on August 19th. He said they were busy. This is the last paragraph of his last email to me on that day. I have not heard from him since and that was 2 months ago.

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"Unfortunately, the chargeback changes things a lot. Our policy on these is quite severe. We now have to wait for the chargeback claim to arrive here from the credit card company. I don't know how long that will take. Once that arrives, we will honor our side and refund the return shipping. However, we must now ask that you look elsewhere for your hobby supplies."

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M. Scott Kennard
HLJ Customer Service
www.hlj.com

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Well they have not honored their side and have not refunded the return shipping. My account has been deleted and my emails are going unanswered. I have contacted everyone I know that does business either in Japan or with Japanese companies for help. It's not the amount of money it's the principle.
I will send Mr. Kennard a link to this post and to any others I may decide to put on the internet. If he had any honest intentions, hopefully this will get him to refund my money and make good on his promise.

Be very careful when dealing with this company. It is sad that this had to happen. If a company is too small to have an important thing called customer service, then they are too small to be in business.

Modern Doll Collectors Convention® 2009 - Taking Place Right Now!

Update:
Check the MDC store for remaining convention souvenirs:

http://www.moderndollcollectors.com/shopping.html

Review ~ Wu Iconic Convention ~ Part III

This is Part III of my review. See below for Parts I and II.

To the dismay of many, Adele did not make an appearance. Where is Adele? If only Dominique could talk. Hopefully Dominique is at the orthodontist's office getting her teeth and over bite fixed because she is not an attractive doll. Integrity used Josephine Baker's head mold for Dominique who is supposed to be Adele's sister. I tried to like her but it didn't work.

Giselle was the other similarly clad doll in the collection.'POESIE ENCHANTEE' AGNES
Of all the Agnes dolls that have been released I have kept only one. This gal is too severe for my taste. The gown is beautiful in it's light gray satin with an Obama shoulder but this doll doesn't even come close to Poesie Sans Coleur.
NATALIA FATALE 'POWER GAME' (AKA WHITE NATALIA)
This was the surprise giftset attendees got. At registration they found an empty Fashion Royalty box in their bags. At each event they were given another part of the set. The blue dress is cute but not fine. The suit is unattractive IMO. I love the blue and black shoes which are partially hidden behind the card in the lower left. Natalia as a white girl...well...let's say that she's not Natalia anymore.AVANTGUARD 12" CLONE "LIVE WIRE"
This doll has the same skin tone as the full sized AG. She sports Natalia's sculpt, however. The screening and the dress are the same as Live Wire's and her wig is similar.POPPY PARKER 'ENDLESS SUMMER'
This doll was one of the event souvenirs. She came packaged in a window box secured with a nice pink ribbon.There were three other dolls which I did not have the pleasure of photographing. All three were centerpiece dolls. One was a Monogram Doll, Curiosity, one an Agnes, Silver Zinger and the last was the Avantguard from the W Club luncheon called Vanishing Point. Pictures of those dolls can be found in other posts on this blog.

MFD provided wigs for every attendee in the registration bags. Azone gave a pair of shoes as a gift to all. Dolls Magazine provided a special Iconic Convention coverage issue. Other paper goods were a set of prints of early Jason Wu Fashion Royalty doll sketches and a set of paper dolls.