tag:blogger.com,1999:blog-217917876331578492.post7787673228734887105..comments2024-03-27T13:50:42.343-04:00Comments on Collecting Fashion Dolls by Terri Gold: Hobby Link Japan - Bad Business PracticesTerri Goldhttp://www.blogger.com/profile/17252743227474930359noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-217917876331578492.post-28695340769295577692016-04-23T10:16:31.461-04:002016-04-23T10:16:31.461-04:00Not surprised to read this. After being a loyal cu...Not surprised to read this. After being a loyal customer for 6-7 years and having bought 527 items at a total item cost of 6.800 Euro, I needed a tiny bit of customer service and HLJ didn't care. So I stopped buying there and wouldn't recommend HLJ to even my worst enemy.<br /><br />As long as you don't need any customer service and you accept their mistakes and don't ask them (politely) to correct them, HLJ is acceptable even though their prices aren't competitive.<br /><br />One of my biggest wishes is to see HLJ go bankrupt and disappear. The sooner the better. The world will be a better place once HLJ is gone.Anonymoushttps://www.blogger.com/profile/17061550018287178943noreply@blogger.comtag:blogger.com,1999:blog-217917876331578492.post-77201218098090005042009-10-19T12:05:05.158-04:002009-10-19T12:05:05.158-04:00I have noticed more and more online retailers shir...I have noticed more and more online retailers shirking their responsibility for damaged or defective items.<br /><br />For years, I never felt like I had to check return policies, and now (after two bad experiences with different online retailers) I am reading them with a magnifying glass. Some are making customers pay return shipping (for broken items!) Some are charging a 20% restocking fee.<br /><br />The retailer is responsible for charging enough to cover the occasional problem. They shouldn't just hit individual customers who are unlucky enough to get something broken or defective in shipment.<br /><br />They should have replied to you much sooner. It's hard for me to believe that processing a refund is as difficult and time consuming as they let on.Jendininoreply@blogger.comtag:blogger.com,1999:blog-217917876331578492.post-84189446349312905662009-10-19T04:04:19.805-04:002009-10-19T04:04:19.805-04:00Wow, sorry to see you are having trouble with them...Wow, sorry to see you are having trouble with them. I never had trouble with them before, but now this worries me a bit. I may take my business elsewhere if they aren't helpful to their customers. I hope this all works out for you.Mickeyhttps://www.blogger.com/profile/00066518635686275985noreply@blogger.comtag:blogger.com,1999:blog-217917876331578492.post-38139087755173696022009-10-17T12:05:20.543-04:002009-10-17T12:05:20.543-04:00All my own transactions with HLJ have gone smoothl...All my own transactions with HLJ have gone smoothly, but from many others I've heard that this is the normal level of their customer service. To be fair, I have never needed to contact them about anything, so I do not know if this the case every time. They do seem to be very very strict about customers who complain, and especially those who need to file a claim with their credit card company or Paypal.<br />Unfortunately, bad customer service and some level of arrogance seem to have become more and more prevalent among internet stores... One would imagine it to be obvious that the same basic rules of customer service apply whether you are face to face with your customer or not.O.noreply@blogger.comtag:blogger.com,1999:blog-217917876331578492.post-51047401032134455632009-10-16T23:18:59.976-04:002009-10-16T23:18:59.976-04:00I've ordered Momoko from them a few time, but ...I've ordered Momoko from them a few time, but I guess it's one of those cases where when things go wrong, then it becomes a headache for both company and customer.<br /><br />I agree though that once you have a business you should be prepared when things go wrong.<br /><br />They should have at least communicated the situation.Carinenoreply@blogger.com