Posted on April 23:
This is the part of an email from Kazue's sister, Matsumi, that Denise Travers chose to share:
"Sorry for my late reply. I really appreciate your warm and gentle thoughts for us, and I cannot find words to apologize to the people who trusted Kazu and BIC. All I can do for them is to tell what I know without lies and hiding, but I'm sorry that I do not know how Kazu has managed her business. Both dealing and accounting are completely under her control, and nobody in BIC knows the details. I have nothing to hide, and I don't ask you to hide. I easily can imagine what happens on the discussion boards in internet all over the world., it's completely same as happening in Japan. Of course we know it, but no one can stop it."
I don't believe BIC will re-open, I am not sure how it will be handled but will
let you know when I know anything. I will not hold back anything...
It is heartbreaking to imagine what they are going through. I wish I could be
Rob had posted that I was in Japan. I was supposed to be but I was here because
my Mom had a heart attack and I was with her. I have not been in Japan since the day of the earthquake. I am hoping to find out more details about Kazue's disappearance and will share when I know anything. Right now all I care about is Kazue's safe return and her families welfare.
Posted on April 22 by Denise:
Unfortunately I haven't heard anything new. But I need to give more of an explanation on some things. First off all the positive comments about Kazue are totally right on. Thank you for sharing what we all know. That Kazue is an honest, incredibly hard workingwoman who loves her family and her business and has always done right by everyone.
If she is guilty of anything it is of being "generous to a fault" About Kazue and BIC. I am going to be very open and I truly hope Kazue or her family would not mind. This is probably been the most difficult time in Kazue's life right now. 9 years ago Kazue started BIC from nothing and all alone and eventually ended up with 7 employees including family.
Over the last few years Japan was in a horrible economy, (as bad if not worse than the U.S.)
BIC struggled but Kazue just worked harder to stay afloat. Over a year ago her son was struggling with medical problems and after many Doctors and hospital stays and medicines he was diagnosed with Aspergers syndrome as one of his problems.
This is very rare in Japan so Kazue had little support. She of course chose more time with her son and less on the business. So BIC struggled and Kazue fell behind more and more.
Kazue's sister Jimmy (who is a true gem herself) stepped up and tried to help Kazue
with the ever mounting emails (at 1 point when I visited the number was over
4000.) One comment was that BIC was turned over to a family member when Kazue's son was suffering but this is not true. Jimmy and her other sister worked more to try to
help but they were already full time. Then 6 weeks ago the Earthquake and Tsunami happened. Many areas were spared a lot of damage including where Kazue's family and BIC were located. But the devastation was and is so large that it has destroyed many lives and businesses. BIC was one. It was fragile and there was no way to save it. It is our complete hope that Kazue had a "meltdown" and ran away from everything and she is safe. But no one has heard a word for 12 days now. Kazue is an amazing Mother and that is the hardest part to imagine her being gone from her children so long.
One comment has been that they kept the business running after she disappeared.
OF Course they did! They were trying to keep it going for Kazue. Wouldn't any family try to do that for a struggling family member?? There was nothing sinister. They weren't trying
to walk away with anyone's money. I know this family, all of them are honest hardworking and kind people. Any other assumption is ridiculously ignorant.
For those who have pre-orders and deposits. If you paid by credit card contact your cc company. Paypal's limitations are 45 days I believe, so I am not sure on this. Of course eventually all will be settled but right now all is on hold depending on Kazue's situation. Many of us are have money involved but please keep this in perspective. Nothing is more important right now than Kazue's safety and the survival of her family. BLUE said it perfectly - It is very sad when a $500.00 doll deposit is more important than a human life. Thank you for BLUE for writing what most of us were thinking.
I will post when I know more but will not be active on the boards for now. Kazue
is very special and it is awful to read negative about her.
Please pray and think good thoughts for Kazue and her family.
Come Home Kazue.
I haven't seen these negative posts anywhere. All I've seen is wishes for Kazue's well-being. I add mine, again.
For those who have outstanding deposits and did not know Kazue personally, I certainly understand your feelings. Don't let others minimize what you feel or put you down for being concerned about your money. It's a loss and you need to do anything you can to recover your money.