3/17/2010

Silkstone Palm Beach Line has Production Issues

This information was posted in three separate posts by BCLizG on the Modern Forum:

"Thank you for all of the comments and questions on the Palm Beach line. We take all of our collector feedback very seriously and discuss every issue with a global team from our headquarters in El Segundo to our manufacturing facilities in Asia.
Because we do take every comment so seriously, we like to review thouroughly so we can give a full and accurate update. Sometimes, that means it takes us a few days.
Yes, the Palm Beach Bathing suit doll is slightly larger than some retired dolls in the BFMC line. This is due to normal manufacturing variances. All of the dolls in the Palm Beach line will be of a similiar size.
Secondly, the Palm Beach Breeze legs are further apart than our spec, and we are working withour maufacturing teams to correct.
I want to assure you that our teams hold quality as our highest commitment, and are deeply concerned when we see these types of variances. "
.....
"We do not expect the other 2010 Silkstone dolls to have a size variance. I will put together a special preview with photos of production dolls in advance of the on-sale date.
We will not offer a replacement doll program for the Breeze doll. Mattel does stand behind quality product so if you have individual concerns, please call the number listed on the packaging. "
........
"We will not offer a replacement doll program for the Breeze doll. Mattel does stand behind quality product so if you have individual concerns, please call the number listed on the packaging.
If you have any concerns about your doll, please call customer service, or the number that is listed on your package invoice. Thanks Liz. "

I did not notice a problem with my Palm Beach Honey.

1 comment:

  1. My Honey is on her way. There were lots of complaints about the leg size of the first doll and lots of complaints about Honey's jacket being ill fiting
    I'm surprised the moderators kept the complaints posted! Theyre usually so lame about these things and delete them
    BUT
    This is what happens when people complain to Mattel...NOTHING

    ReplyDelete